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After-Sales-Service

Respected Clients

Welcome to use Tensh  products! In order to let clients satisfy, please read this 
after-sell service policy after you purchase our products.
 

1. Products sold by XinLiTong company within 1 year (begins on the date of purchase by the customer) will be free of charge for maintenance, replace products within half one year, and maintenance for life if products are used properly.
 

2. This warranty covers only those defects that arise as a result of normal use of the product, and does not cover any other problems, including those that arise as a result of:

a) Improper maintenance or modification;
b)
Software, parts or supplies not provided or supported by XinLiTong;
c) 
Unauthorized modification or misuse.
d) 
Hostile operation environments, or natural disaster such as thunder, fire, flood and other acts of God.

  • e)Damage of the appearance of the products.
  • f) Uncrating, setup, installation or the removal and re-installation of products after repair.
  •  

If your requirement for warranty subject to conditions listed above, we will collect the maintaining cost. For detailed charge of the maintenance, please contact us for confirmation. 


3、Requirement For replacing products:
 

  • a) Purchase time is less than half one year,
  • b) No abrasion, No laceration, No deformity, No cauterization…etc,
  • c) Keep products clean.
  •  

4. After the day you buy our products, you can get the service which of replacing products during six months period , and of returning products during three months period. For special case , XinLiTong will charge fee of replacing shell and fee of depreciation of all-in-one camera.


5. XinLiTong shall have no obligation to repair, replace, or refund until getting the defective product from customers. 

6. The customer is responsible for freight of replaced products. Repaired or replaced products will be returned prepaid 
during the warranty period. Transportation cost of returning and receiving the repaired products will be at buyer’s expenses after the warranty time. 


7. If XinLiTong is unable to repair or replace a defective product which is covered by company warranty, our company shall refund the payment of the product within a reasonable time after being notified of the defect.

 

8 This warranty is valid in any country which covered Series products are distributed by XinLiTong
.

9. Above after-sale policy only apply to products supplied by XinLiTong directly, and explanation right for this policy belongs to ShenZhen XinLiTong Electronics co.,Ltd.

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